Return & Refund Policy

 

At Havenly Living, we want you to love every piece you bring into your home. If something isn’t quite right, we’re here to help make it right.

 

 

Return Eligibility

 

To qualify for a return:

 

  • Items must be unused, unassembled, and in original packaging

  • A return request must be submitted within 30 days of delivery

  • Proof of purchase is required (order number or email)

 

Please note:

  • Clearance items, personalized items, and final sale items cannot be returned

  • Products damaged due to misuse or improper assembly are not eligible

 

 

Return Process

 

  1. Send a return request to 

  2. Include your order number, photos of the product, and reason for return

  3. Our team will review your request within 1–2 business days

  4. Once approved, we will send return instructions and the return address


Return Shipping Fees

 

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • Return shipping fees vary by size/weight of the item

  • Original shipping fees are non-refundable


Refunds

 

Once your return is received and inspected:

  • Refunds will be issued to your original payment method

  • Processing typically takes 5–10 business days

  • You will receive a confirmation email once your refund has been issued


Damaged, Defective, or Incorrect Items

 

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Photos of the damage

  • Packaging photos (if applicable)

  • Your order number

We will replace the item at no cost or issue a full refund.


Cancellations

Orders may be cancelled within 2 hours of being placed.

After that, the order may already be processing and cancellation is not guaranteed.

 

Questions or Help?

We’re here to assist you with anything you need.


📧 Email: support@havenlylivingco.com