Terms of Service
TERMS OF SERVICE
Last updated: Insert Date
Welcome to Havenly Living (“we,” “us,” “our”). By accessing or making a purchase from our website, you agree to the following Terms of Service. Please read them carefully before using our site.
1. General Conditions
By visiting our site or purchasing from us, you agree to be bound by these Terms of Service. We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products or website for any unlawful purpose.
2. Online Store Terms
You must be at least 18 years old to make a purchase with Havenly Living.
You agree to provide accurate, complete, and current information at checkout, including email, shipping address, and payment information.
3. Product Information
We make every effort to display accurate product details (including dimensions, images, and materials). Colors may vary slightly due to screen settings.
Because many products are shipped in multiple boxes, items may arrive on different days.
4. Pricing & Payment
Prices are displayed in USD.
We reserve the right to update pricing at any time.
By providing a payment method, you confirm that you are authorized to use it.
5. Shipping & Delivery
Shipping times are estimates and may vary based on carrier delays, high order volume, or warehouse processing.
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Processing Time: 1–3 business days
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Shipping Time: 2–8 business days (depending on product & warehouse location)
Some items may ship separately.
Once an order is shipped, we are not responsible for delays caused by the carrier.
6. Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of being placed.
After this period, the order may already be processing or shipped, and changes are not guaranteed.
7. Returns & Refunds
We offer returns within 30 days for eligible products.
To qualify:
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Item must be unused, in original condition, and in its original packaging.
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Return shipping costs may apply unless the product arrived damaged or defective.
We reserve the right to refuse returns that do not meet these conditions.
For full details, please review our Refund Policy.
8. Damaged or Defective Items
If your order arrives damaged or defective, please contact us at support@havenlyliving.com within 48 hours of delivery.
Please include:
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Order number
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Photos/videos of the damage
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Packaging photos
We will arrange a replacement or refund depending on the situation.
9. Accuracy of Billing and Account Information
We reserve the right to correct errors or update your order if information is inaccurate or incomplete.
10. Prohibited Uses
You may not use our site for:
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Fraudulent or unlawful activity
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Violating any laws or regulations
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Distributing malware
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Harassing or abusing staff or customers
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Data scraping or unauthorized access
11. Third-Party Services
We use third-party suppliers and carriers to fulfill orders.
We are not responsible for their service interruptions, delays, or errors.
12. Disclaimer of Warranties
We do not guarantee uninterrupted or error-free service.
All products are offered “as is” without any express or implied warranties beyond those required by law.
13. Limitation of Liability
Havenly Living is not liable for:
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Delays caused by shipping carriers
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Incorrect delivery information provided by customers
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Misuse of products
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Losses related to business, profits, or data
Our total liability is limited to the amount you paid for your purchase.
14. Indemnification
You agree to indemnify and hold Havenly Living harmless from any claims arising from your breach of these Terms of Service.
15. Changes to Terms
We may update these Terms at any time. Updates will be posted on this page with a new “Last updated” date.
16. Contact Information
Questions about the Terms of Service should be sent to:
